which one a Technical Support or Help Desk

[jeff-kell at utc.edu (Jeff Kell)]

On 3/3/2012 10:57 AM, Faisal Imtiaz wrote:
>
>> Especially if a human answers promptly without a horrible accent...
>>
>> Jeff
> Like a heavy Southern Drawl ?

Oh yeah, y'all :)

The major point was a "human" answering, at least my home ISP (Charter)
has this unbearable voice response... in annoyingly perfect English,
although there is a Spanish option when it first starts :)

If you have humans answering, you can call them anything you like,
you're ahead of the curve.  If not, "it" is going to be called all sorts
of things, and Technical Support or Helpdesk is not among the options
that come to mind...

Jeff