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Overseas - Latency



We have several customers that are reporting horrible latency when coming 
from overseas (Israel, Europe, etc...)  Looking at a few global maps for 
latency, I don't see any issues.  Does anybody know of any fiber cuts or 
any issues currently going on?  FYI, the customer in question at my 
datacenter currently uses Level3 and Cogent and we reside in St. Louis.