Temp at Level 3 data centers

[matt at conundrum.com (Matthew Pounsett)]

I'm a few years removed from having direct involvement in our DCs now, so I
don't have an example on hand to look at.  Is cooling (and in-cabinet
temperature) not a part of the SLA?  If it is, then there shouldn't be a
question of the DC staff brushing off complaints about the
temperatureâ??either L3 should fix it or pay the penalties.  If it isn't,
then I'd suggest having a look at your contract (and possibly looking a new
DCs) at renewal time.