Best practices for sending network maintenance notifications

[sean at donelan.com (Sean Donelan)]

On Wed, 6 Apr 2016, Dan Mahoney, System Admin wrote:
> My question for the group -- does anyone know if there's a "best practices" 
> for sending maint notifications like this?  An RFC sort of thing?

It falls in the category of "Doctor, it hurts when I do this.  Don't do 
that."  Even the most dense CSR managers figure it out after a few 
attempts.

The other "don't do that" is never configure Music on Hold for any NOC/SOC
lines.  Few things are more annoying than a eight hour trouble shooting 
conference bridge, and one of the dozen NOC/SOCs on the bridge hits
the Hold button.