centurylink chi2 and level3 -- network issues

[nick at wiredmedium.com (Nick)]

Is anyone else having network issue over the past week with centurylink 
and their peer level3?

I spoke with centurylinks noc team. They are not being helpful and blame 
level3. I'm seeing period of high packet loss and poor throughput 
speeds. From what I can tell. Its a problem between qwest and level3 
border routers.


  Host                                Loss%   Snt   Last   Avg  Best 
Wrst StDev
....
2. cer-core-02.inet.qwest.net        0.0%   663    0.5   0.8   0.4  35.0 
   2.9
  3. vlan52.ebr2.Chicago2.Level3.net   2.7%   662  196.0 196.5 192.2 
209.2   1.5
  4. ???
  5. ae-46-46.ebr2.Washington1.Level3  1.8%   662  196.8 196.0 191.2 
201.1   1.1
....
[not the complete traceroute]

At the moment, I moved most of my traffic from centurylink. The 
remaining services are being greatly impacted by the poor network 
performance.

What do you think my next steps should be?


Any advice would be greatly appreciated.

- Nick