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AutoTask as a ticketing system in a MNS NOC

Subject: AutoTask as a ticketing system in a MNS NOC
From: chris at aperturefiber.com (Chris Garrett)
Date: Thu, 7 Aug 2014 14:59:52 -0500

Does anyone on list have any firsthand experience with this software as a primary ticketing platform in a high volume NOC?

We are moving away from SolarWinds WebHelpDesk as our ticketing platform and this one came into the bidding late. 

http://www.autotask.com

Follow-Ups:
- AutoTask as a ticketing system in a MNS NOC
  - From: cma at cmadams.net (Chris Adams)

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