RFC becomes Visio

[mfidelman at meetinghouse.net (Miles Fidelman)]

Jason Baugher wrote:
> On 9/28/2012 1:08 PM, Joe Maimon wrote:
>> Just got told by a Lightpath person that in order to do BGP on a 
>> customer gig circuit to them they would need a visio diagram (of what 
>> I dont know).
>>
>> Has anybody else seen this brain damage?
> Regardless of all the other comments here making fun of the request, I 
> can somewhat understand why they might do this. Some of the requests I 
> have gotten from customers are so misguided and confusing that a 
> simple diagram can go far to clear things up. I know it seems crazy to 
> everyone here that can set up BGP peering in their sleep, but when 
> you're getting a new request from someone who hasn't gotten an ASN 
> yet, and has never heard of a routing registry? All they know is a 
> consultant told them they needed to "do BGP" with their ISP?

Isn't it a role of sales engineering/support to help customers through 
this process?  I know that, if a vendor told me that I had to jump 
through hoops to do business with them, I'd be complaining to my sales 
rep., and looking for another vendor.

Miles Fidelman

-- 
In theory, there is no difference between theory and practice.
In practice, there is.   .... Yogi Berra