Anyone from Verizon/TATA on here? Possible Packet Loss

[derek at derekivey.com (Derek Ivey)]

After some further troubleshooting, I believe I have narrowed down the issue to one of Verizon's routers (130.81.28.255).

ping 130.81.28.255 repeat 100
Type escape sequence to abort.
Sending 100, 100-byte ICMP Echos to 130.81.28.255, timeout is 2 seconds:
?!!!!!!!!?!!!!!!!?!!!!!!!!?!!!!!!!!!!!!!!!?!!!!!!!!!!!!!!?!!!!!!!!!!!?
!!!!!!!!!!!!!!!!!!!!!!?!!!?!!!
Success rate is 91 percent (91/100), round-trip min/avg/max = 20/26/30 ms

I had my client send me the output of the ping command (100 pings) and a trace route. 

Their 5th hop is 130.81.28.254 and one of the response times in their trace route was 175ms so the issue seems to be around there.

I asked them to open a ticket with Verizon to take a look.

Thanks,
Derek

On Sep 26, 2012, at 1:54 PM, Derek Ivey <derek at derekivey.com> wrote:

> Thanks guys. That was an informative read. I will do some more troubleshooting.
> 
> Derek
> 
> On Sep 26, 2012, at 1:16 PM, Darius Jahandarie <djahandarie at gmail.com> wrote:
> 
>> On Wed, Sep 26, 2012 at 1:10 PM, Blake Dunlap <ikiris at gmail.com> wrote:
>>> This is not the proper way to interpret traceroute information. Also, 3
>>> pings is not sufficient to determine levels of packet loss statistically.
>>> 
>>> I suggest searching the archives regarding traceroute, or googling how to
>>> interpret them in regards to packet loss, as what you posted does not
>>> indicate what you think it does.
>> 
>> Agreed. Derek should read "A Practical Guide to (Correctly)
>> Troubleshooting with Traceroute":
>> http://www.nanog.org/meetings/nanog45/presentations/Sunday/RAS_traceroute_N45.pdf
>> 
>> -- 
>> Darius Jahandarie
>