Common operational misconceptions

[lists at quux.de (Jens Link)]

Owen DeLong <owen at delong.com> writes:

> 1.	When the only tool you have is a hammer, you try to mold every problem into a nail.

Ack.

> 2.	When you only know a procedure for doing something and don't understand the fundamentals
> 	of why X is supposed to occur at step Y, then when you get result A instead of X, your only options
> 	are to either continue to step Z and hope everything turns out OK, or, go back to an earlier step
> 	and hope everything works this time.

But procedures are important. How else can you get enough exper^Widiots
working for little money. "Big Macs vs. The Naked Chef" is great:

http://www.joelonsoftware.com/articles/fog0000000024.html


> 3.	Troubleshooting skills are limited to knowing the number of the vendor's help desk.

There are no problems! Can't be. And if there are they hire external
experts. BTDT. Those are well paid jobs.

Jens
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