Copyright infringement notice

[groupstudytac at gmail.com (groupstudytac groupstudytac)]

Hello ,

I get copyright notices from companies like Irdeto , saying that one of my
customers IP is downloading unauthorized material using bittorent. I also
have processes in place to handle such notices .

Can anyone share how he handles such notices in his ISP environment , i am
ready to adapt some valid steps to improve the existing process.

Or should i just ignore such messages ?

Rgds
IP