Hey Leber - you think Melissa is going to issue that refund properly or do we need to escalate this into legal actions against HE

[jharper at well.com (Jeff Harper)]

http://tinyurl.com/275rhhu

----- Original Message -----
> From: "todd glassey" <tglassey at earthlink.net>
> To: nanog at nanog.org, mike at he.net, "Hurricane Electric LLC" <melissah at he.net>
> Sent: Tuesday, October 12, 2010 10:47:02 AM
> Subject: Hey Leber - you think Melissa is going to issue that refund properly or do we need to escalate this into
> legal actions against HE
> Mike Leber - I have been waiting for a response from Melissa in your
> accounting department since she insisted I sign the VISA release in
> order to refund our money after your company violated the Co-Lo
> agreement and shut the power down to ROW 4 in Suite 1200 with no
> warning
> or Customer Service Response...
> 
> How long is this going to take to process?
> 
> 
> Todd Glassey
> 
> 
> --
> //-----------------------------------------------------------------
> 
> 
> This message may contain confidential and/or privileged information.
> If you are not the addressee or authorized to receive this for the
> addressee, you must not use, copy, disclose or take any action based
> on this message or any information herein. If you have received this
> message in error, please advise the sender immediately by reply e-mail
> and delete this message.
> 
> Thank you for your cooperation.