[ale] stupid pricing games

[Richard at Bronosky.com (Richard Bronosky)]

On Wed, Jul 1, 2009 at 10:42 AM, Robert L.
Harris<robert.l.harris at gmail.com> wrote:
> ? My apple airport extreme, little white box, went offline. ?I called
> apple and they informed me the
> support on the device was 80+ days gone. ?The next line spoken was from
> the tech on the other side:
> "Do you have another apple product?" ?I told them I had a macbook pro
> here. ?They checked the serial
> and it was still in support. ?They listed my call and the airport under
> the macbook. ?While diagnosing I
> accidently hung up on the tech. ?He called me back before I could hit
> the redial button. ?We spent two
> hours figuring out the firmware had lost it's config (first time I've
> seen this) and resetting it.
>
> ? When you, ?your wife, child, boss needs something fixed NOW!, ?which
> response do you want?
>
> Robert

This is precisely why I'm recommending Apple Care. It is great. It is
optional, and as such, they treat you as elite for having purchased
it. Also, I am seeing more cases of plain old bad revisions of
hardware ever since Apple went with Intel. This combination to me
suggests that it is crazy not to purchase Apple Care.


-- 
.!# RichardBronosky #!.