[ale] Help Desk software?

[philips_jim at bellsouth.net (Jim Philips)]

Jeff Lightner wrote:
> Anyone know of a free (or at least relatively cheap) software that can
> be used for help desk tickets?
>
>  
>
> Remedy has already been ruled out due to its high cost.
>   

We use SugarCRM where I work and it is a good product. But we were in 
search mode for awhile and we checked out JIRA. I was very impressed 
with its features. You can learn more at:

http://www.atlassian.com/software/jira/

You can also download and run a trial copy for thirty days. The pricing 
is very reasonable.