[ale] SF

[cfowler at outpostsentinel.com (Chris Fowler)]

If the outage is basically a hardware issue then there should be a few
lessons all should learn from this.

#1.  Don't place all eggs in one basket
#2.  The money you save on VoIP vs TDM will not cover
     the money you lose when you fail to communicate
     with your customers.  See #3 below as to why.
#3.  You should not have 1 back bone to the Internet.  
#4.  You should not have all your critical servers like
     mail, DNS, web, etc behind that single back bone.
#5.  If you communicate and admit you have a problem and explain
     to people you have a problem then we are generally compassionate
     and are forgiving.  Not communicating is not an option.


It is a bit strange that the VoIP lines could not be redirected.  I
called our office and had mine redirected immediately to my cell.

I'm sure there are a few more.


On Sat, 2008-04-12 at 21:17 -0400, Jim Popovitch wrote:
> On Sat, Apr 12, 2008 at 8:38 PM, Chris Fowler
> <cfowler at outpostsentinel.com> wrote:
> > In the DSL Reports thread there is someone "from" SpeedFactory that
> > states that they are having an "outage" and working on the problem.
> > That person has came into the thread a few times with that statement.
> 
> And there are other posters that suggest that person is an imposter.
> 
> -Jim P.