[no subject]

You should be!! I have a client who was getting Speakeasy DSL to replace
Earthlink in their office. The office has been in the same suite for
over 20 years. Covad provisioned the line and I connected the DSL modem.
No sync. I pulled out my o'scope. No high frequency anything (well,
there was the usual pops and groans on POTS line). Called Speakeasy.
Techs worked with me for a long time and concluded that the DSL
provisioning was not correct. They called BS to "find the line". BS
griped about it as they were already done. BS comes out and shows there
is indeed dial tone on the line. That tech knew nothing about DSL. Covad
came out in about an hour and confirmed no DSL on the line and also
called BS. Covad produced a provisioning chart showing a circuit ID. BS
announced that circuit was good and there was DSL signal. There wasn't.
At this point another 3 days had passed with BS claiming the line was
good. Finally, BS sends out a tech who (!!) confirms there is no DSL
signal. He calls a tech in the switching center to check a circuit ID
for him. Remote tech calls back in 2 hours since he had to drive about
20 miles to the switching station where that circuit ID was housed. This
is 20 miles AWAY from the office we were in! The circuit has DSL. But it
is terminated at a different address. Someone else got the DSL service.

The same address BS claimed the entire office was located when the
original service order came over. The database was wrong about the
service address and had located the circuits in the wrong county. Covad
provisioned the DSL on the ID supplied by BS. 

So BS tech is standing in the office and plugs in a toner to the phone
pair that is _supposed_ to have the new DSL and leaves for the switch.
He comes back (in a FOUL mood) the _next_ day having found the correct
pair in the switch (it took 11 hours of tone probes since the switch was
also labeled wrong:) and finally got the DSL on the correct pair.

Total time 6.5 days. BS never admitted their mistake but they did give a
credit to my client for 1 months phone service (6 lines at business
rates) to compensate for my bill. 

I forgot to mention that the beginning of this process took over a month
as BS kept sending phone records to Speakeasy that were just garbage.
Things like wrong service address, wrong phone numbers, incorrect data
in nearly field.
> 
> Sean
> 
> _______________________________________________
> Ale mailing list
> Ale at ale.org
&gt; <a  rel="nofollow" href="http://www.ale.org/mailman/listinfo/ale";>http://www.ale.org/mailman/listinfo/ale</a>
-- 
James P. Kinney III          \Changing the mobile computing world/
CEO &amp; Director of Engineering \          one Linux user         /
Local Net Solutions,LLC        \           at a time.          /
770-493-8244                    \.___________________________./
<a  rel="nofollow" href="http://www.localnetsolutions.com";>http://www.localnetsolutions.com</a>

GPG ID: 829C6CA7 James P. Kinney III (M.S. Physics)
&lt;jkinney at localnetsolutions.com&gt;
Fingerprint = 3C9E 6366 54FC A3FE BA4D 0659 6190 ADC3 829C 6CA7
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