[no subject]

Anyway, that was our experience with Best Buy.

Kind regards,
CB



Jim Popovitch wrote:

>On Wed, 2005-06-15 at 16:51 -0400, Jonathan Chum wrote:
>  
>
>>I worked for CompUSA a couple of years ago and I know with the extended
>>warranty on PDAs, if you broke the screen, you'll get a new one of the exact
>>same model because they couldn't fix it. If they did not have one, they
>>would get the next comparable model at the same price you bought yours
>>originally. Laptops were also exchange, but I'm not sure what the condition
>>the managers exchanged it for since it's rather difficult to break the
>>laptop's screen unless you spilled coffee all over it.
>>    
>>
>
>I recently returned a high-end Toshiba labtop to CompUSA for ESP repair.
>I was, to say the least, very satisfied with the process and the work
>done.  The USB ports (and touchpad) on the laptop had stopped working,
>the fix was a complete new laptop motherboard.  They quoted the work as
>2 weeks but called me within 5 days to pick up the repaired laptop.  $0,
>and all my data was intact on the harddrive.
>
>  
>
>>Warranty is the highest marked-up item in the store because it's relatively
>>free for the store to save your contact information in a database. Most
>>people loose their warranty information on don't know about loop holes such
>>as the one described above. That's why these companies are making a killing
>>by pushing warranty.
>>    
>>
>
>I did NOT have my warranty paperwork.  What I did was call CompUSA and
>they gave me a 1-800 number to call.  The person on the phone
>established the validity of the warranty based on the laptop serial
>number and issued me a claim number that I took to a local CompUSA (not
>the original purchase location) for the repair (which they shipped out).
>
>This particular laptop was 2.5 years into a 3 year service plan.  The
>original laptop cost close to $3,000 and the ESP was $350.  Well worth
>it from my point of view.  Previously the dvd drive had quit working,
>but that was within the first year and was covered under the OEM
>(Toshiba) warranty and done via Richards Computers up in Roswell.
>
>I am, to put it nicely, quite brutal on laptops.  Therefore an ESP makes
>perfect sense to me.
>
>-Jim P.
>
>
>
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</pre>
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<li><strong><a name="00607" href="msg00607.html">[ale] OT: BestBuy PSP</a></strong>
<ul><li><em>From:</em> jchum at aismedia.com (Jonathan Chum)</li></ul></li>
<li><strong><a name="00738" href="msg00738.html">[ale] OT: BestBuy PSP</a></strong>
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