[no subject]

Bob

On Mon, Apr 19, 2004 at 01:41:49PM -0400, J.M. Taylor wrote:
> Here's the rest of the story, and the resolution.  It turns out, after I 
> posted (thanks to all for responding, and Bob I'll keep your post in case 
> of any future unpleasantries with anybody) that my parents calls to 
> general customer service had simply resulted in confusion on both parts.  
> But when they called me to tell me about it, you'd think that the Hounds 
> of Hell were on their doorsteps thretening to sue my poor defenseless and 
> technologically clueless grandmother.  *sigh*  
> 
> Naturally, they being my parents and normally somewhat reasonable people, 
> I assumed that they were In The Right and that they were being picked on 
> by a customer svc department that, to be fair, has a LOT of bad things said 
> about it.  Today, I called customer svc myself, got the number of 
> collections (which is in-house and which I'm sure was on the bill my 
> parents got), spoke to someone very nice at collections, paid the 
> paltry sum that was owed and all is well.  The account was closed after 2 
> months of nonpayment on a defunct credit card...why the parents thought it 
> wasn't, I don't know.  I have not seen the wording on this collections 
> notice -- no doubt it was worded strongly to scare the miscreants who 
> don't pay for their accounts into paying....I hope so, because I feel 
> awfully foolish about all of this. 
> 
> So I'm off to ask them what happened, and why they thought it was some Big 
> Huge Deal.  Hell, we owed the 2 months, and I certainly don't mind paying 
> it.  
> 
> For the record, the people I spoke to at Earthlink were helpful and 
> efficient.  YMMV of course.
> 
> The moral of the story...er, see my .sig. 
> 
> jenn
> 
> 
> -- 
> Jenn Taylor
> jtaylor at onlinea.com
> 
> ------------------------------------------------------------------------
> Obviously, a man's judgement cannot be better than the information on which he
> has based it.  Give him the truth and he may still go wrong when he has
> the chance to be right, but give him no news or present him only with distorted
> and incomplete data, with ignorant, sloppy or biased reporting, with propaganda
> and deliberate falsehoods, and you destroy his whole reasoning processes, and
> make him something less than a man.
> -- Arthur Hays Sulzberger
> 
> 
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> Ale at ale.org
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</pre>
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<li><strong><a name="00623" href="msg00623.html">[ale] [OT] earthlink contacts - anybody?</a></strong>
<ul><li><em>From:</em> bob at verysecurelinux.com (Bob Toxen)</li></ul></li>
<li><strong><a name="00754" href="msg00754.html">[ale] [OT] earthlink - results</a></strong>
<ul><li><em>From:</em> jtaylor at onlinea.com (J.M. Taylor)</li></ul></li>
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