[ale] open source wars at DOD

[jcphil at mindspring.com (Jim Philips)]

On Friday 24 May 2002 02:02 pm, Jerry Z. Yu wrote:
> response to support calls depends on how much $$$ you pay for that
> support, not depends on the code being closed-source or not.  Many
> support vendors (could be different from the software/app vendors) charge
> premium for speedier support (does this ring a bell: platium, gold, silver
> service contract). If you pay for that dedicated customer support guy, you
> might as well pay for a in-house software/systems engineer to master the
> code, if that piece of code is so critical to your business...

I use MySQL at home and I am on their mailing list. Their strategy from the 
start has been to offer a free, open source database and to charge for 
support. As far as I know, it's working well for them. 

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